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Terms of Reservation(s)This agreement is between Vista Mobility (VM) and the purchaser of a reservation (CUSTOMER) for the rental of an electric powered single rider handicap scooter for the use at the designated event or venue (EVENT). Please READ THE ENTIRE AGREEMENT before accepting this formal agreement for the terms of service and payment for services.
Section I: Terms of Reservation(s)Customer understands that the reservation for the electric powered scooter is only honored on the date and time specified by the reservation and the reservation is non- refundable and non-transferable. Reservations are available for pick-up at the start of business on the day of the reservation and must be picked up by 2:00pm on the day of the reservation. CUSTOMER agrees and understands that is only guaranteed until 2:00pm local standard time, after which VM will no longer guarantee availability of the electric scooter reservation although in most cases VM is still able to service late arrivals. Customer acknowledges and agrees to the ($6.00) non-refundable reservation processing fee added to the cost of the reservation and understands that an additional processing fee will be charged for changes to the reservation. CUSTOMER agrees and acknowledges that all cancellations/changes must be made 48 hours prior to 12:01 AM date the CUSTOMER stated in the reservation in order to receive a refund less a $6.00 processing fee.
Section II: Payment(s)The CUSTOMER agrees to pay without dispute the amount shown for the reservation and any and all optional charges related to the reservation selected by the CUSTOMER. CUSTOMER further agrees that all disputes for charges made by the CUSTOMER to VM will be decided by VM after contacting VM at reservations@vistamobility.net or calling (262) 677-2696. CUSTOMER agrees that all decisions made by VM are final and no other recourse will be pursued in any event other than the fraudulent charges. CUSTOMER agrees to and understands that all reservations contain a $6.00 non-refundable processing fee and that any cancellations must be within the provisions of our cancellation/change policy in Section III of this agreement in order to receive a refund.
Section III: Refunds and Cancellations: CUSTOMER understands that refunds are at the sole discretion of VM and any and all refunds will be credited to the form of payment used to make the reservation. CUSTOMER acknowledges and agrees that any and all cancellations must be received prior to 48 hours before 12:01AM of the date that the CUSTOMER specified in the original reservation. All cancellation requests will be credited for the reservation amount paid less the six-dollar ($6.00) processing fee and a six-dollar ($6.00) cancellation/change fee if the customer has purchased Cancellation/Change Insurance from VM at the time of the reservation being placed and purchased. No cancellations/changes are accepted after the respective deadlines for cancellation/change and no refunds will be issued for cancellations/changes made or requested after that time.
Section IV: Cancellation/Change Insurance For the terms of this agreement, “Insurance” shall constitute the agreement of VM to provide assurance to the CUSTOMER of a full refund of the reservation amount paid by the customer excluding the six-dollar ($6.00) cost of the Cancellation/Change Insurance. Under this policy the customer may cancel or change a reservation 48 hours prior to 12:01 AM local time of the event selected on the day of the reservations. No cancellations or changes are accepted after the respective deadlines.
Section V: Legal Statement This agreement shall be considered legal and binding through the term of the reservation made by the CUSTOMER. If any section or portion thereof shall be determined to be unenforceable by a court of law, all other sections or remaining portions there shall remain in full effect. This agreement shall be governed by the laws of the State of Wisconsin and all grievances filed thereon must be filed within the jurisdiction of the State of Wisconsin, U.S.A.
Section VI: Use Agreement & Rules (to be completed and signed upon pickup of reservation) PLEASE READ COMPLETELY THE POWERED SCOOTER IS A SINGLE PERSON CHAIR ONLY. CHILDREN ARE NOT ALLOWED TO OPERATE THE SCOOTER. USE CAUTION AT ALL TIMES AND DRIVE CAREFULLY. Guest shall have the right to use the POWERED SCOOTER specified above in the designated public areas of the EVENT during normal business hours on the date of this Agreement reservation. Guest acknowledges that the statements set forth below are true and correct and he/she has permanent or temporary medical necessity to rent/utilize the electric scooter/cart. Guest agrees to follow all rules and regulations of Rental Agent and the Event for the use and operation of POWERED SCOOTER. Guest agrees to return the POWERED SCOOTER to the point of taking possession by no later than the close of business of the event on such date. AVOID HILLS, STEEP RAMPS, AND CURBS. GUEST’S STATEMENT: I have received the basic training on the use and operation of the POWERED SCOOTER and will take the opportunity to ask questions concerning its safe operation. I agree to let no others ride or operate the POWERED SCOOTER. I understand that the instructions on the POWERED SCOOTER. I understand that me and my insurance carrier are responsible for any liability for the injury or damage to any person and/or property (including the POWERED SCOOTER) caused by me in my capacity as operator of the POWERED SCOOTER. Further, Rental Agent and its affiliates, agents, employees (“Rental Agent") and the Event and its affiliates, agents, and employees shall not be liable for or responsible for, and shall be saved and held harmless by me from and against any and all claims for damages of every kind, for injury or death of any person or persons and for damages to or loss of property, arising out of or attributed, directly or indirectly, to the use and or operation of the POWERED SCOOTER by me. I UNDERSTAND THAT I WILL FORFEIT MY RENTAL FEE AND THE CART/SCOOTER MAY BE CONFISCATED IF I DO NOT COMPLY WITH THE RULES AND REGULATIONS AS STATED.