Create a Reservation

Reservations are held until 6:00pm daily. 
 

If you need to make changes or cancel your reservation, THEY HAVE TO TAKE PLACE 48 HOURS PRIOR TO THE START OF YOUR RESERVATION.

Please proceed to www.vistamobility.net, click on the change/ cancellation tab (right hand corner on website home page in red, cancel/change your reservation and rebook the desired dates. If you have difficulties making changes or cancelling your reservation, please call 262-677-2696.

Refunds will not be given once the show has begun.

WARNING!!!!!  
 YOU WILL LOSE YOUR SCOOTER WITHOUT REFUND IF YOU VIOLATE ANY OF THE FOLLOWING:

* Children are NOT allowed to ride on the lap of the operator.

 * You are the only authorized operator of the handicap scooter.

 * Scooters are for a single operator, NO PASSENGERS!!!!

 * Scooters can NOT be parked in aisles, exits or fire lanes.

 * Driving in an aggressive manner or that is viewed as reckless.

 * Drinking alcohol is not condoned while operating the scooter.

 * No Towing of any kind will be tolerated.

NO REFUNDS WILL BE GIVEN BECAUSE OF WEATHER or ONCE THE SHOW STARTS.

Q1. Is my credit card charged upon making a reservation?

 YES, your credit card is charged at the time of making the reservation. 
     
Q2. Is there a weight restriction for the scooter? Can 2 people ride the scooter?

YES, our scooters are rated to accommodate a 350lb. person for 12 hours. The scooter is manufactured for 1 person only. No grandchildren, kids or additional riders will be tolerated.  A violation of this policy will result in forfeiture of your rental!

Q3. Does the scooter stay charged all day?

Our scooters are fully charged daily and will generally last all day.  If your scooter does lose charge throughout the day, a replacement scooter will be brought to your location. Each scooter has an attached phone number to call if this happens.

Q4. Where do I pick up my scooter and is it close to the parking lot?

You can pick up your scooter at the NORTH GATE & SOUTH GATE

Q5. Do I need my paper confirmation to pick up my reservation?

An email confirmation is sent upon completion of your reservation. Although it is not mandatory it does help expedite the process.

Q6. Can someone else pick up my reservation?

Yes, since we require a valid Credit Card/State I.D. for collateral, please have the renters collateral form with the person picking up the scooter. Keep in mind the person, the driver of the scooter is liable even though they did not sign for the scooter.

Q7. What is the cancellation/change policy?

You can cancel your reservation for a full refund (minus the $6 processing fee) if you purchased the cancellation/change insurance when making your reservation. All cancellations and changes must be made 48 hours prior to your original rental date. Please click on the RED TAB labeled cancellation/change on our website home page. http://www.vistamobility.net/

Q8. Can I consume alcoholic beverages while operating the scooter?

NO, although we cannot enforce this policy, the renter takes full responsibility of their actions when signing the insurance liability release form at the beginning of their rental.  Please keep in mind you can be sited for an O.W.I. while operating a scooter. Please research your state’s O.W.I. laws.

Q9. Do you rent your entire scooter inventory daily?

Typically, we rent our entire inventory on a daily basis.  We highly recommend you make a reservation if you know the date you plan on attending the event.

Q10. Do you hold back scooter inventory for walk-up traffic?

YES, we hold back about 10-20% of our inventory for walk-up traffic depending on the event.  However, we suggest if you do not make a reservation; plan your arrival at the event at the posted opening time, but there is no guarantee a scooter will be available.

Q11. When do you stop taking reservations for the following day?